Returns, Refunds & Cancellations

Order Changes and Cancellations

Orders are processed quickly and may enter production shortly after being placed. Once an order has entered processing or production, we may be unable to amend or cancel it before dispatch.

If you contact us as soon as possible after placing your order, we will do our best to help, but we cannot guarantee that changes or cancellations will be possible once processing has begun.

This does not affect any statutory rights that may apply to your purchase.

Damaged, Defective or Incorrect Items

If there’s an issue with your order, please contact us within 14 days of delivery and the merch team will work with you to resolve it. After this period, we may be unable to offer a refund or replacement.

We offer a refund or replacement where:

• Your item arrived damaged or defective (e.g. print errors, misprints or production issues)
• You received an incorrect item
• Your order was lost in transit and never delivered

To submit a request, please email merch@miccoliband.com within 14 days of delivery and include:

• A photo of the item and packaging (if applicable)
• Your order number and delivery address

Please do not send items back unless we ask you to. Claims submitted after the 14-day window may not be processed.

Lost Parcels

If your order hasn’t arrived within the estimated delivery timeframe, contact us and we’ll investigate with the shipping provider. If the parcel is confirmed lost, we’ll arrange a replacement or issue a refund.

Refunds

Approved refunds are made to the original payment method.

Contact Us

For all merchandise and order enquiries, please contact: merch@miccoliband.com